Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with us. We are committed to delivering your order as quickly and efficiently as possible.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, processing times may be slightly longer.

Estimated delivery times vary depending on your location.

United Kingdom

Please note that these are estimated delivery times only and are not guaranteed.

Delivery may occasionally take longer due to customs processing, courier delays, weather events, or other circumstances outside our control.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 72 hours for tracking information to become active after dispatch.

Shipping costs are displayed during checkout before payment is completed.

Where free shipping is offered, this will be clearly indicated on the product page or during checkout.

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied and an order has already been processed or shipped, we may be unable to make changes.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

While we work hard to ensure timely delivery, we cannot guarantee delivery dates.

We are not responsible for delays caused by:

If your order has not arrived within a reasonable time after the estimated delivery window, please contact our support team.

We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

This allows us to investigate and resolve the issue as quickly as possible.

If you have any questions regarding shipping or your order, please contact us at:

Email: Coopers2@outlook.co.nz